Solving for OA/UX: The Powerful Potential in Improving User Experience (UX)

The global infrastructure enabling Open Access and Open Science has come a long way over the past two decades to improve the user experience for authors, publishers, funders, and institutions. Yet isn't there more we, as publishers, can do for our users? Accelerating the adoption of OA through a variety of business models has led to growing complexity in stakeholder relationships and user expectations. We are learning that when the community shares an understanding of common challenges and embraces best practices, particularly consistent use of persistent identifiers, UX improves for authors and institutions, and customer satisfaction grows. In this interactive session, an author will interview three panelists to reflect on successful collaborations that streamline OA processes, remove unnecessary work for the researchers, and enable cross-stakeholder transparency. Attendees will leave the session with ideas to achieve a more unified user journey to satisfy the needs of authors, institutions, and funders.

Publication Date

2023 | Jun 01

45th Annual Meeting (2023)

29

"Transformation, Trust, and Transparency" The pace of change in our industry continues unabated, with seismic shifts in areas such as the dissemination of research, business models, and the nature of the workplace. And yet, while pressure for change has become the new normal, fundamental change has proved more elusive. We invite you to join us in highlighting the Trust and Transparency issues that underlie many of the challenges we face and exploring what it takes to create more meaningful Transformation in scholarly publishing.

David Haber

1

Jamie Carmichael

2

Senior Director, Information and Content Solutions, Copyright Clearance Center

Jamie Carmichael brings nearly 20 years’ experience in publishing to her current role as Senior Director, Information and Content Solutions at Copyright Clearance Center (CCC). In this position, she is responsible for the strategic direction of CCC’s flagship Open Access platform, RightsLink for Scientific Communications, and heads go-to-market efforts for new products and services across the scholarly publishing ecosystem. Prior to this, she managed CCC’s publisher portfolio of rights licensing, content, software and professional services offerings, leading a team of solutions managers and product marketers in solving unmet market needs at the intersection of customer collaboration, experimental business models, and technology advancements.

Jason Price

2

Director of Licensing Operations, SCELC

Willa Liburd Tavernier

2

IU Bloomington Libraries