AI and Library Discovery

This presentation explores the real-life application of AI-driven discovery in two settings—healthcare and a university library. It will describe an innovative project to explore the potential of artificial intelligence to improve knowledge discovery in a library services context. It brings to life the voices of real users— students, researchers, clinicians, and academics as they describe the "problems" they need to solve in the context of resource discovery. It tests assumptions about the potential benefits or "value propositions" of AI in discovery against real-world user issues and suggests the areas where an AI worked best and where it was less successful. Libraries looking to understand how AI might improve discovery will benefit greatly from this real-life practical project with its emphasis on the user experience. Learning Level: Foundational