Building a Best-in-Class Workflow: Auditing, Streamlining, Standardizing

As organizations plan for the future of scholarly communication, it is understandable that workflows and systems will need to evolve. Change management can present several challenges and it can be difficult to know where to start and what to prioritize. In this session, we will present case studies that highlight key steps for making workflows more efficient and streamlined. We will present both systems and workflow standardizations that we've used to set journals up for success and improve the overall author experience. A few key topics that will be considered will include publishing operation assessments, optimizing system integrations, introducing changes to key stakeholders, and customizing a plan of action that fits the overall strategic needs of your organization.