Measure with My Heart: Outcomes over Outputs

In our industry, a premium is often placed -- or misplaced -- on measuring outputs (something delivered or completed) over outcomes (benefits or consequences of an output). Outputs are things counted as finished (in a specific moment in time), whereas outcomes are a measure of value delivered (over time to many different people). This lively, interactive, fun session will involve small group activities.

After a discussion of what constitutes an outcome and an output, and why the difference matters, we will break into small groups and draft meaningful, outcome-based measures of impact. Each group will write its own outcome statements for specific scenarios, with help from our talented facilitators, and will then share these with the full room.

Participants will learn why outcomes matter more than outputs by engaging in collaborative discussion with other attendees. They will leave ready to think more about outcomes when creating goals for individuals, teams, or organizations.