In an era where digital transformation is reshaping industries, the publishing sector is evolving from traditional models to dynamic, service-oriented frameworks. This session explores publishing as a service from three perspectives: the evolving expectations of researchers, the adoption of B2C digital tools in open access environments, and the novel role of library publishers. We will discuss how insights from customer research can redefine what authors value, examine the adoption of traditional direct-to-consumer technologies in scholarly communication, and consider the motivations behind library-led publishing initiatives. Join us to understand how these elements enhance service delivery in the scholarly publishing landscape.

"While extroverts tend to be more seen and heard, research shows that at least one-third of the people we know are introverts. These members of our teams are the ones who prefer listening to speaking, who innovate and create but dislike self-promotion, and who favor working on their own over working in teams. Many amazing advancements in society, the arts, literature, and technology are thanks to introverts like self-described introverts Rosa Parks, Chopin, Dr. Seuss, and Bill Gates. In this session, we discuss how introverts can advocate for themselves in the workplace, making their career aspirations and contributions heard and valued. We hear from self-described introverts who have tips for others on how to navigate the workplace and make the most of networking opportunities. Finally, we hear from managers who have been successful in blending personality types on their teams, making sure all team members are heard and valued."