Lettie brings nearly 20 years’ experience in scholarly publishing to her diverse portfolio of product research and development projects. She is dedicated to helping information organizations cultivate a user-centered, standards-compliant approach to digital publishing and academic programs. Her expertise lies in optimizing user engagement for content discovery and access of academic content platforms. Previously, Lettie played a key role in establishing the product management program at SAGE Publishing. Currently, Lettie is an Associated Editor for Learned Publishing, a ‘chef’ with the SSP’s Scholarly Kitchen blog, and Information Science PhD candidate at the Queensland University of Technology, Brisbane.